What if My Solar System Stops Reporting to the App?

When your solar monitoring app stops reporting data, it can feel like you’ve lost visibility into your investment — but don’t worry, it’s often an easy fix.

At BC Solar, we get this question from Columbus homeowners regularly. Here’s how to handle it.

Step 1: Check Your Wi-Fi Connection

Many solar monitoring systems (like Sol-Ark, Enphase, or SolarEdge) rely on your home’s Wi-Fi to transmit data. If your internet is down, or if your router was moved or reset, your solar system might lose its connection.

Here’s what you can do:

• Confirm your Wi-Fi is working on other devices.

• Check if your solar inverter or monitoring device has a blinking light or indicator showing it’s offline.

• If needed, power cycle your router and inverter (follow the manufacturer's instructions or call us).

Step 2: Still Offline? Contact BC Solar

If your internet is working fine and the system still isn't reporting, the issue could be:

• A simple software glitch

• A loose communication cable

• A firmware update issue

• A monitoring hardware failure

We’ll walk you through basic troubleshooting over the phone — or if needed, we’ll dispatch a technician.

At BC Solar, we don’t leave you in the dark — literally or figuratively.

Why Monitoring Matters

Real-time data helps you:

• Confirm your system is working correctly

• Track your energy savings

• Plan for future usage or battery upgrades

But rest assured — even if the app isn't showing data, your solar system is likely still producing power. The app is a monitoring tool, not the power source itself.

FAQs

Q: Will my system still produce energy if the app isn’t reporting?
A: Yes. Your solar system will continue generating power as long as there’s sunlight, even if the app is offline.

Q: What causes solar monitoring to go offline?
A: Most often, it’s a Wi-Fi disruption, firmware glitch, or a disconnected cable. Rarely, it's a hardware issue.

Q: How do I reconnect my solar inverter to Wi-Fi?
A: Each brand is different. Sol-Ark uses a local Wi-Fi setup menu. Enphase and SolarEdge often use apps. If you’re unsure, call us and we’ll guide you.

Q: Does BC Solar charge to fix monitoring issues?
A: If it's under warranty, or a system we installed, we’ll take care of it. We stand by our workmanship and support.

Need help fast?
📞 Call BC Solar at (614) 442-9700
📍 Serving Columbus, Ohio and surrounding communities
🔗 Learn more: https://bc.solar